Terms & Conditions

Ways to Pay

Credit Card Payments

Payment is accepted by New Zealand issued Visa and MasterCard. 3% bank commission may be added to credit card payments made after 7 days from date of invoice.

Internet Banking

Payment can be made via internet banking. The bank account number to pay to is on the bottom of your invoice. Please include either your account number (prefaced by “AC” or invoice number (prefaced by “INV”) as the reference.

Cheques

Cheques are accepted, however if you do not have an account there maybe a delay in shipping your order while we wait for funds to clear. If sending your cheque by standard post to pay your account please allow 3 days for it to reach us.

Monthly Account

For regular customers, Large Corporates or Government Entities monthly accounts can be set up with payment due by 20th month following date of invoice. Statements are usually emailed on or about the first Monday of the month.

Pricing

GST

Pricing on this website is exclusive of GST. Voice Power NZ Ltd is mainly a business to business supplier and with clients registered for GST. Tax invoices will show the GST amount added at the end of the invoice.

Freight Charges

Guidelines for freight charges can be read here. Freight charges, if any, will be advised at time of order.

Product Warranties

Voice Power NZ Ltd are authorised resellers for all products they sell. As such we provide the full manufacturers warranty. All warranties are return to base. The Voice Power technical team will assess all items returned for warranty and then depending on the manufacturers warranty process either repair, replace or return to manufacturer for futher assessment. If you have a product that is in warranty and appears to be faulty, please contact our Technical Support team before sending in your device. Many issues can be resolved without having to send your unit back. If your machine needs to be returned for warranty, please address to: Voice Power NZ Ltd 39 Mana Avenue Titahi Bay Porirua Wellington 5022 Please be sure to include your details in with the item you are sending back, along with a description of the faulty and a copy of your VoicePower NZ Ltd invoice. Each manufactuer has different warranty terms. Please refer to the warranty details packaged with your goods. A guide to our main manufactures warranties are as follows;

• Olympus : 12 month warranty (repair or replace at the discretion of Olympus).
• Plantronics: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
• Jabra: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
• Sennheiser: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
• Nuance Hardware: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)

If you need any assistance with your system, please do not hesitate to contact us.

Returns

Returns and Exchange:

These conditions are in addition to our responsibilities under New Zealand law.

Return and/or Refund:

Voice Power NZ Ltd will accept returns of items that are un-used, un-opened and in original and resaleable condition within 7 days of purchase. If over 7 days have passed since your purchase, we may not offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Any returns that do not meet these conditions will not be accepted.
• Any returns that do meet these conditions will be accepted and a refund of the purchase price for the item less 10% re-stocking fee will be applied to the customer by an agreed method.
• Freight and Handling charges will not be refunded.
• Any items returned in a used, damaged or otherwise unacceptable condition will be returned to the sender at their own cost.
• The Olympus Dictation Delivery Service annual license for the Olympus Smartphone app cannot be credited once ordered, however you can transfer it to some one else in your company. There is a 30 day trial available if you are unsure.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping returns

To return your product, you should mail your product to: address above. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of

return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchange of Items:

Voice Power NZ Ltd will accept items for exchange that are un-used, un-opened and in original and resaleable condition within 7 days of purchase.

• Any returns that do not meet these conditions will not be accepted for exchange.
• Once items are received in acceptable condition they can be exchanged for alternative items to the same value or if different value then an adjustment of the amount can be agreed upon to make up the variation (either in form of an additional payment or partial refund).
• Additional freight charges will apply to the sending of the exchange goods.
• Any items returned in a used, damaged or otherwise unacceptable condition will be returned to the sender at their own cost.

Privacy Policy

This privacy policy sets out how Voice Power NZ Ltd (referred to variously as “Voice Power”, “VP”“us”, “we”, “our”) uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th May 2016.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offer

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may ask you if you would like to periodically receive promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• We may contact you by email, phone or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

• We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
• Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@voicepower.co.nz
• We will not sell, distribute or lease your personal information to third parties.
• We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to us or email info@voicepower.co.nz.
• If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.