Terms & Conditions

Terms of Use

Welcome to our website.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term “our” or “us” or “we” refers to the owner of the website, Voice Power NZ Ltd, whose registered office is; PO Box 50626 Porirua, Wellington 5240. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • Access to the website (including main website, blog, forums and client access area) and newsletter may be interrupted, restricted or delayed for any reason.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • To the full extent permissible by law, Voice Power NZ Ltd disclaims all responsibility for any damages or losses (including, without limitation, financial loss, damages for loss in business projects, loss of profits or other consequential losses) arising in contract, tort or otherwise from the use of or inability to use the website or any material appearing on the website, forums, blog or its newsletter, or from any action or decision taken as a result of using the website or any such material.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • This website, blog, forum and the newsletter and its content is copyright of Voice Power NZ Ltd  – © Voice Power NZ Ltd 2016. All rights reserved.
    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand
  • The Voice Power NZ Ltd website, blogs, forums and newsletter contains links to external sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). Voice Power NZ Ltd is not responsible for and has no control over the content of such sites. Information on the website and newsletter, or available via hypertext link from the Voice Power NZ Ltd website, blogs, forums and newsletters, is made available without responsibility on the part of Voice Power NZ Ltd.
    Voice Power NZ Ltd disclaims all responsibility and liability (including for negligence) in relation to information on or accessible from the Voice Power NZ Ltd website, blogs, forums and newsletter.

Terms of Trade

Ways to Pay

Credit Card Payments

Payment is accepted by New Zealand issued Visa and MasterCard.
3% bank commission may be added to credit card payments made after 7 days from date of invoice.

Internet Banking

Payment can be made via internet banking. The bank account number to pay to is on the bottom of your invoice. Please include either your account number (prefaced by “AC” or invoice number (prefaced by “INV”) as the reference.


Cheques are accepted, however if you do not have an account there maybe a delay in shipping your order while we wait for funds to clear. If sending your cheque by standard post to pay your account please allow 3 days for it to reach us.

Monthly Account

For regular customers, Large Corporates or Government Entities monthly accounts can be set up with payment due by 20th month following date of invoice. Statements are usually emailed on or about the first Monday of the month.



Pricing on this website is exclusive of GST. Voice Power NZ Ltd is mainly a business to business supplier and with clients registered for GST. Tax invoices will show the GST amount added at the end of the invoice.

Freight Charges

Guidelines for freight charges can be read here. Freight charges, if any, will be advised at time of order.

Privacy Policy

This privacy policy sets out how Voice Power NZ Ltd (referred to variously as “Voice Power”, “VP”“us”, “we”, “our”) uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th May 2016.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may ask you if you would like to periodically receive promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • We may contact you by email, phone or mail. We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@voicepower.co.nz
  • We will not sell, distribute or lease your personal information to third parties.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to us or email info@voicepower.co.nz.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Product Warranties

Voice Power NZ Ltd are authorised resellers for all products they sell. As such we provide the full manufacturers warranty.

All warranties are return to base. The Voice Power technical team will assess all items returned for warranty and then depending on the manufacturers warranty process either repair, replace or return to manufacturer for futher assessment.

If you have a product that is in warranty and appears to be faulty, please contact our Technical Support team before sending in your device. Many issues can be resolved without having to send your unit back. If your machine needs to be returned for warranty, please address to;

Voice Power NZ Ltd
39 Mana Avenue,
Titahi Bay
Wellington 5022

Please be sure to include your details in with the item you are sending back, along with a description of the faulty and a copy of your VoicePower NZ Ltd invoice.

Each manufactuer has different warranty terms. Please refer to the warranty details packaged with your goods. A guide to our main manufactures warranties are as follows;

  • Olympus : 12 month warranty (repair or replace at the discretion of Olympus).
  • Plantronics: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
  • VXi Corp: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
  • Sennheiser: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
  • Nuance Hardware: 1 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)

If you need any assistance with your system, please do not hesitate to contact us.


Returns and Exchange:
These conditions are in addition to our responsibilities under New Zealand law.

Return and/or Refund:

Voice Power NZ Ltd will accept returns of items that are un-used, un-opened and in original and resaleable condition within 7 days of purchase.

  • Any returns that do not meet these conditions will not be accepted.
  • Any returns that do meet these conditions will be accepted and a refund of the purchase price for the item less 10% re-stocking fee will be applied to the customer by an agreed method.
  • Freight and Handling charges will not be refunded.
  • Any items returned in a used, damaged or otherwise unacceptable condition will be returned to the sender at their own cost.
  • The Olympus Dictation Delivery Service annual license for the Olympus Smartphone app cannot be credited once ordered, however you can transfer it to some one else in your company.  There is a 30 day trial available if you are unsure.

Exchange of Items:

Voice Power NZ Ltd will accept items for exchange that are un-used, un-opened and in original and resaleable condition within 7 days of purchase.

  • Any returns that do not meet these conditions will not be accepted for exchange.
  • Once items are received in acceptable condition they can be exchanged for alternative items to the same value or if different value then an adjustment of the amount can be agreed upon to make up the variation (either in form of an additional payment or partial refund).
  • Additional freight charges will apply to the sending of the exchange goods.
  • Any items returned in a used, damaged or otherwise unacceptable condition will be returned to the sender at their own cost.


Send us a message and we'll get back to you, as soon as possible.


Copyright © 2018 VOICE POWER NZ LIMITED. All rights reserved.

We endeavor to ensure accuracy of descriptions, images and pricing, however we do not warrant their accuracy. Customers should email info@voicepower.co.nz immediately if any discrepancies are found. Voice Power NZ Ltd standard terms and conditions apply.

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