Support

Our business is mainly focused on the professional user, for whom the document creation process is a critical and fundamental component of their day to day job. Only in unusual circumstances do we sell any of our products without installation, training and after sales support. We pride ourselves in being certified experts in our fields and strive to maintain the personal touch in supporting our customers.
All Voice Power customers are entitled to a base level of support on any software and hardware supplied directly by us.

Support coverage: 9am – 5pm local time for all business days.

Support available via:Voice Power Quick Support

ACCESS TO TOP TIER SUPPORT

Annual Support and Maintenance Contract (ASM)

Users can choose to purchase an Annual Support and Maintenance (ASM) contract, providing customers with a package of benefits designed to keep users fully trained and the systems operating at maximum efficiency. The benefits of an ASM Contract with Voice Power include:

  • Unlimited telephone/email help with software functionality & problem resolution
  • Preventative maintenance checks on Voice Power supplied hardware and software
  • Speech Recognition optimisation services
  • Annual Health-checks
  • Regional ‘Tips and Tricks forums’ for users of our software
  • Technical assistance via remote PC access

QUALIFIED STAFF

Qualifications

All our trainers are Dragon Certified Instructors on the current (& previous) version of Dragon. These qualification demonstrates our staff have:

  • Delivered training on Dragon for over 5 years
  • Attended intensive training courses provided by Nuance (or approved affiliates)
  • Taken and passed online exams
  • Provided a number of end-user testimonials

Our trainers are experts in providing training for a wide range of requirements, from individuals with assistive technology requirements to groups of corporate and medical users. With a customisable training curriculum to meet your needs, we travel NZ to conduct installations and deliver training programs either on site or via remote internet based 1-1 or group sessions.

Texthelp Certified Trainer qualification ensures that trainers know everything about Read & Write software and how to tailor the software to the individual. We have a network of Certified Trainers throughout the NZ, who are able to carry out on-site courses on this software to the highest standard.

CUSTOMERS AGREE

Testimonials

David has been an excellent resource for configuring and implementing Dragon Professional and Dragon Medical Voice Recognition systems in the Medical Imaging environment. His knowledge of the product and his ability to provide creative solutions “outside the box” have been key to the success of the product. He is always willing to assist with issues and work with the customer to find solutions. I would have no hesitation in reccomending or working with David again in the future.

Kevin Hughes
Kevin Hughes, MHSc, CIIP, RTR, ACR Global Applications Specialist at Agfa HealthCare

I bought Dragon NaturallySpeaking off David Shepherd 10 years ago and have had ongoing support from him ever since. He is one of the most pleasant and professional IT people I have ever worked with. He explains things in a simple down-to-earth manner which is extremely helpful for someone like myself who is middle-aged and struggles to understand the nuances of computer software.

Roger Brooking
Author - FLYING BLIND

CONTACT VOICE POWER NZ LTD

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Copyright © 2018 VOICE POWER NZ LIMITED. All rights reserved.

We endeavor to ensure accuracy of descriptions, images and pricing, however we do not warrant their accuracy. Customers should email info@voicepower.co.nz immediately if any discrepancies are found. Voice Power NZ Ltd standard terms and conditions apply.

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